Notifications

Notification types

VoiceCraft sends notifications for key events:

• New call - An agent received a call

• Escalation - A call was transferred to a human

• Appointment booked - A caller booked an appointment

• Form submitted - A caller completed a form

• Campaign launched - An outreach campaign started

• Usage alerts - You have reached 50%, 75%, or 90% of included minutes

Viewing notifications

Access notifications from the bell icon or notification panel. Each notification shows:

• Event type and description

• Timestamp

• Mark as read / dismiss actions

Automated messages

Separate from notifications, your agents can send automated SMS messages to callers. These are configured per agent in Behavior > Automated Messages and triggered by events like appointment confirmation or order capture.