How VoiceCraft handles your data

Understand how call recordings, transcripts, and customer data are stored and managed in VoiceCraft.

Data storage

Call recordings

When Record calls is enabled on an agent, audio files are stored in Cloudflare R2 (an S3-compatible object store). Recordings are scoped to your organization and accessible only from your workspace.

Transcripts

Call transcripts are stored in the VoiceCraft database, linked to your organization. They contain the full conversation between the caller and your agent.

Knowledge documents

Files you upload to the Knowledge library are stored in Cloudflare R2 and processed into embeddings for retrieval during calls. Storage usage counts toward your plan's knowledge storage limit.

Contact and appointment data

All customer data (contacts, appointments, form submissions, orders) is stored in the database, scoped to your organization. No cross-organization data access is possible.

Organization scoping

Every piece of data in VoiceCraft is scoped to your organization. Queries are filtered at the server layer to prevent data leakage between workspaces.

Data retention and deletion

Your data retention period (configurable in Settings under the Data tab) determines how long deleted agents are kept before permanent purging. The default is 30 days.

When you delete an agent, it moves to Trash immediately and stops taking calls. It can be restored from Settings at any time before the retention window elapses. After the window, the agent's PII and knowledge files are permanently removed. Call history is always kept for your records.

For full details on retention options and how to purge agents manually, see the Data handling, retention, and HIPAA article.