My agent is not answering calls

Check these first

1. Agent status

Go to your agent's overview page. The status must be Active to receive calls.

• Draft - Agent has not been deployed yet. Complete the setup checklist and click Deploy.

• Inactive - Agent was manually disabled. Reactivate it from the overview page.

• Paused - Agent was automatically paused, usually because trial minutes were exhausted. Go to Billing to upgrade or add payment.

2. Phone number

Go to Channels > Phone. Confirm a phone number is assigned. If it shows "Needs setup," provision or assign a number.

3. Email verification

Agent deployment requires a verified email. If your email is unverified, go to Profile and complete verification.

4. Trial limits

If you are on a trial and have used all included minutes, all agents are paused automatically. Check the Billing page for your usage status.

5. Business hours

If business hours are configured, calls outside those hours may be handled differently (voicemail or custom message). Check your agent's settings.

Still not working?

• Check the Calls page to see if calls are being received but failing.

• Verify your telephony provider (Twilio/Plivo) is active and configured correctly.

• Try making a test call from the browser to isolate whether the issue is with the phone number or the agent itself.