Getting help and contacting support

Self-service resources

Before contacting support:

• Search this help center for articles about your issue.

• Check the Troubleshooting section for common problems.

• Review your agent's configuration and call transcripts for clues.

Contacting support

If you cannot resolve the issue on your own:

• Email us at support@voicecraft.ai.

• Include your organization name and a description of the issue.

• If the issue is with a specific call, include the call date/time and caller number so we can look up the transcript.

What to include in a support request

1. What happened - Describe the issue clearly.

2. What you expected - What should have happened instead.

3. Steps to reproduce - How can we see the issue ourselves.

4. Screenshots or call IDs - Any relevant evidence.

5. Agent name - Which receptionist is affected.

Account and billing questions

For billing, plan changes, or account issues, email the same support address. Only workspace Owners can request billing changes.